Why I still haven’t received my package. Where is my order?
You will receive a shipping confirmation after the items have been shipping.If your estimated delivery date has passed and you haven’t received your order, please contact us through email@example.com an explicit subject on the email title so we can attend it to relative customer service specialist.
Why it shows that my tracking number is invalid?
Your order can be tracked in details only when it arrives in your country’s facility. Especially for standard shipping, kindly allow 8-15 working days of shipment to your address, even possible “no found”.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1. Certain item need additional process time.
2. Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
If this condition happens to you, please contact us through firstname.lastname@example.org an explicit subject on the email title so we can attend it to relative customer service specialist.
Please note that nondelivery caused by wrong delivery address or no rely to pickup notification sent by our customer service specialist in 3 business days and other personal reasons will not be taken by airysumer.us.
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